IT Analyst

Location: Minneapolis, MN
Date Posted: 09-13-2017
NorthShore Resources is recruiting for an IT Analyst for a direct-hire position with our client in Minneapolis!
Job Duties:
  • Maintain and record end user-support tickets and other applications, as required.
  • Document problems and remedial actions taken, or installation activities.
  • Analyze user requirements, procedures, and problems to automate or improve existing processes.
  • Read and develop technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Test programs, correct errors and make necessary modifications.
  • Work as part of a project team to coordinate solutions.
  • Train users and answer questions.
  • Approve, schedule and plan installation and testing of new products and improvements to computer systems such as the installation of new or existing software.
Required Qualifications:
  • Up to 5 years experience in Information Technology field.
  • Four year college degree
  • Strong interpersonal relationships and ability to interact with all levels of the organization.
  • Strong organizational skills.
  • Ability to effectively work within a team environment.
  • Skill in organizing and prioritizing work, and following assignments through to completion.
  • Skill in written and verbal communications.
  • Ability to work well under pressure with deadlines – possess a sense of urgency.
  • Ability to work in a fast-paced environment with a variety of personalities and work styles.
  • Ability to be flexible in schedule and adaptable to constant change.
  • Ability to effectively handle multiple tasks and frequent interruptions.
  • Ability to handle details with accuracy.
  • Job duties may require time over 37.50 hours per week.
Preferred Qualifications:
  • Microsoft Office 2010
  • VMWare 5x
Working Conditions
  • Requires use of office equipment, such as computer terminals, telephones and copiers.
  • Requires sitting and computer-related activities for extended periods of time.
  • Requires lifting of up to 20 lbs.
Why work for NorthShore Resources?
NorthShore Resources is a Minneapolis-based IT consulting firm, who’s focus is to provide superior quality and unparalleled customer service in all aspects of our business. We offer great local jobs to local people, allowing us to build solid, long-term relationships with our clients and consultants. 
While working as a consultant for NorthShore Resources, you’ll receive benefits such as medical, dental, and 401(k) with company matching. You’ll also receive one of the best benefits an employer can offer – support! Our staff is here to help you every step of the way, ensuring that all of your questions are answered and that you’re placed on a path to success.
If you have questions throughout your application process, you may contact us at
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