SCCM End User Computing Engineer

Location: Minneapolis, MN, United States
Date Posted: 09-10-2018
NorthShore Resources has a contract opportunity for an Automation EUC Engineer with our client in Minneapolis, MN.

Our client, a national financial leader, is looking for a Automation and End-User Computing (EUC) Engineer to manage System Center Configuration Manager (SCCM) clients including troubleshooting client health and addressing security vulnerabilities. In this role, you will design, review, approve and deploy robust, stable and manageable solutions while minimizing hardware/software/network downtime.

  • Experience as an Automation and EUC Engineer
  • Strong engineering expertise with SCCM and Powershell scripting
  • Customer service experience
  • Ability to provide after hours/on-call support when necessary to solve high profile incidents/problems

  • Manage SCCM clients including, troubleshooting client health, addressing security vulnerabilities.
  • Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for the SCCM client.
  • Design, review, approve and deploy robust, stable and manageable solutions while minimizing hardware/software/network downtime.
  • Periodically assist in the procurement, configuration, and integration of new technologies.
  • Maintain SCCM configuration setting compliance and keep version currency.
  • Assist with planning and implementing SCCM updates.
  • Ensure the up time and response time SLAs/OLAs for services are met and or exceeded.
  • Proactively monitor the stability and performance of various technologies within area of expertise and takes appropriate corrective action prior to an incident or problem occurring.
  • Ensure patching and regular maintenance is performed as required.
  • Identify and action SCCM client management improvement opportunities through automation.
  • Work with business and technology partners to troubleshoot complex processes to determine simple, automated solutions.
  • Recommend, deploy and document strategies and solutions for software/hardware/network engineering problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
  • Independently identify key issues, patterns and deviations during the analysis.
  • Recommend robust solutions utilizing pragmatic judgement, creativity, and in-depth technical knowledge and evaluation that comprehensively meet the needs of the business.
  • Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project time lines are maintained.
  • Create, maintain and update documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

Why work for NorthShore Resources?
NorthShore Resources is a Minneapolis-based IT consulting firm, whose focus is to provide superior quality and unparalleled customer service in all aspects of our business. We offer great local jobs to local people, allowing us to build solid, long-term relationships with our clients and consultants. 
While working as a consultant for NorthShore Resources, you’ll receive benefits such as medical, dental, and 401(k) with company matching. You’ll also receive one of the best benefits an employer can offer – support! Our staff is here to help you every step of the way, ensuring that all of your questions are answered and that you’re placed on a path to success.
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