NorthShore Resources has a long-term contract part-time (Tuesday-Thursday) probably at least 6 months. Our client is looking for candidates currently located in Minnesota, the twin cities area and you must be willing to work on-site.
Experience with Active Directory, Office 365, Outlook, Office, and Windows 10 are requirements.
Nice to haves would be experience with Ping Identity, SharePoint, and strong troubleshooting skills in an enterprise environment.
Will train on a ticketing system, good written and verbal communication skills are mandatory.
Job responsibilities: First level support. The role would include:
Answering incoming support calls to the Help Desk
Triage and address simple things like sharing knowledge articles, assisting in password changes, etc.
Monitoring email and voicemails; processing into tickets
Escalating tickets that this position cannot resolve to our Level 1 and Level 2 analysts
Performing equipment deployments, recoveries, and moves.