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Sr. Cisco Communications Support Engineer

Bloomington, MN

NorthShore Resources has a contract to hire opportunity for a Senior Cisco Communications Support Engineer. This role is responsible for developing, installing, troubleshooting and maintaining communication systems solutions; ensuring that issues and installations are coordinated with Communication Service Analysts, Network Management, and vendors. The engineer develops, tests, and updates communication systems disaster recovery plans; ensuring that any major issues with disaster recovery testing and planning are assessed and changes to the plan are managed. This position analyzes utilization levels and monitors traffic; propose configuration or technology changes to meet service levels; oversees the design and execution of upgrades and maintenance activities on assigned platform.
Required Qualifications:
  • Bachelor of Science in Information Systems, Telecommunications, or Business Management or equivalent experience.
  • 5+ years of experience in hardware/network design, traffic engineering, equipment vendors and carriers and specifically the following systems:
    • Cisco Unified Communications Manager (CUCM).
    • Cisco Unity Connection (CUC).
    • Cisco Emergency Responder (CER).
    • SIP/CUBE Knowledge.
    • SIP integrations to 3rd party applications (Avaya Session Manager, Cisco CVP, etc.).
    • Voice Gateways configuration, deployment and troubleshooting.
  • Excellent desktop tool usage including Word, Excel, Access, and PowerPoint functionality.
  • Excellent oral and written communication skills.
  • Detail-oriented and proven organizational skills.
  • Strong interpersonal relationship skills.
  • Strong problem-solving skills.
  • Project management experience for moderate projects.
  • Exercise considerable initiative, planning, judgment, and work independently.
  • Experience performing disaster recovery testing.
  • Drive to any location, and be available outside normal business hours, including weekends.
  • Serves on a team on-call rotation schedule to address emergency production issues after hours.
  • Translate technical jargon and concepts into easy to understand language.
  • Knowledge of VOIP and QOS.
  • General Understanding of Network Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, and TCP/IP
Preferred Qualifications:
  • Cisco Certifications or relevant experience.
  • SIP voice services experience.
  • Session Border Controller experience
Accountabilities:
  • Provides support on the selection, implementation, installation, and maintenance of all communications related systems.
  • Troubleshoots communication systems issues; providing tier three support for communication and video systems.
  • Coordinates with vendors and organizational staff the installation and planning of moves, adds, and changes of services.
  • Provides training to Communication Service Analysts on telephone systems, voice mail, and other adjunct systems.
  • Maintains inventory, by location, of all telecommunications network (local/long distance), hardware, cabling, pagers, and cellular phones.
  • Tests and updates disaster recovery plans; ensuring adequate availability and capacity for enterprise communications.
  • Conducts telecommunications analyses and identifies cost savings opportunities.
  • Analyzes quarterly traffic/busy studies for the telephone and voicemail systems/network/ACD groups.
  • Assists with the assessment and optimization of hardware, software, and network design through review and analysis of user needs.
  • Monitors utilization levels and trends throughout the organization to determine if service levels are being met.
  • Conducts feasibility studies for small to moderate projects.
  • Coordinates project tasks, ensuring adequate planning and resource allocation.
  • Creates, maintains, and updates Communication systems infrastructure diagrams and other documentation.
  • Participates in technology roadmap discussions and planning
Schedule:
M-F, 8-5, after hours and on-call support as needed

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