NorthShore Resources has a need for a Salesforce Business Analyst based in either Diegem, Belgium or Dublin Ireland. This is an immediate requirement and the contract length is 12 months.
The Business Analyst will collaborate with key business stakeholders to carry out technology strategies and find solutions for business needs. This role is instrumental in facilitating business involvement, decision making, and coordination of business resources to deliver and implement high quality projects and prepare business area for changes impacting their areas. The Business Analyst acts as the liaison in understanding a business customer’s information or process needs and carrying that message back to a more technically oriented IT staff. This role will be responsible for working on Salesforce.com core services that is Sales and Services cloud.
Facilitates meetings with the business to elicit, analyze and document detailed business requirements. Makes appropriate recommendations for continuing, modifying, or abandoning proposed projects based on the results of feasibility studies and/or cost/benefit analyses. Maps current processes to the desired state and identifies gaps such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls. Performs business process analysis to define configuration requirements. Balances needs and acts as liaison between the business and the technology areas. Develops business process flows and data models for new system development or for process redesign. Provides solid test designs, develops test cases and reviews/approves the execution of those test cases. Coordinates all Validation activities for applications requiring Good Manufacturing Practices (GMP) compliance. This includes creating Validation Plans, Validation Test cases, executing Test cases and creating Validation Final and Summary reports. Contributes to end-user training as needed. Provides support to existing applications and resolves business and technical problems. Performs technical system activities as needed. Keeps informed of trends and new developments in technology to better advise management of means to accomplish business and information systems goals. Communicates effectively with management to enhance their understanding of the opportunities and limitations of information systems. Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Performs other related duties and responsibilities, on occasion, as assigned.
- 5+ years of experience as a Business Analyst or System Analyst.
- Salesforce.com Sales or Service cloud experience for 2+ years
Diegem, Belgium or Dublin Ireland