The Organizational Change Manager will be responsible for developing and executing on the following deliverables and activities:
• Promote a diverse, culturally-competent, and respectful workplace.
• Build trusting relationships at all levels within the county and facilitate collaboration across departments and functions to promote increased usage and adoption of the EAM tool, Asset Works.
• Be an active and visible advisor to project sponsors, leadership and key stakeholders.
• Conduct stakeholder analyses, change impact, and readiness assessments, as needed; evaluate and present findings with action plans to key stakeholders, outlining how change could impact people and processes and what can be done to support the people side of change.
• Identify potential points of stakeholder resistance to requisite changes. Develop and implement strategies to reduce resistance and enable stakeholders to rapidly adopt and sustain defined changes. Conversely: identify change readiness and proactively leverage energy and momentum in support of project and programs goals and objectives.
• Create, maintain, and drive a set of actionable and targeted change management plans, including (but not limited to): sponsorship/stakeholder engagement, communication, training/education, and coaching.
• Lead change activities already in-flight, including (but not limited to) facilitating a monthly, cross-functional Change Advisory Council; create/update content and presence.
• Establish metrics, key performance indicators, and measurements to report, monitor, and reinforce change- related progress; track and report issues; ensure quality of change related activities and deliverables along with end-user compliance over time.
• Facilitate sessions to support stakeholder engagement; build internal change competency and aptitude within the County.
• B.S. or B.A. degree (4 year)
• Mastery-level, hands-on practitioner experience applying organizational change management disciplines and methodology and designing and developing artifacts to influence an organization’s ability to adapt to change.
• Demonstrated experience managing through organizational change on transformational, enterprise-wide, technology-based initiatives that substantially changes the work of both senior leaders and staff
• 5+ years of previous experience using a Prosci or Kubler-Ross based approach; change management certification or designation desired.
• Resilient and tenacious with a propensity to persevere
• Flexible, adaptable, and responsive; able to work in ambiguous situations
• Forward looking with a holistic approach
• Problem solving and root cause identification skills
• Exceptional communication skills, both written and verbal; Ability to clearly articulate messages to a variety of audiences
• Ability to recognize and identify culture indicators and people dynamics and proactively solution in support of promoting a growth mindset throughout
• Experience/expertise within a working environment that includes a labor union workforce
• Excellent active listening skills
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• The consultant resource for this position will be managed by the EPMO.
• The consultant resource will work with a project team comprised of the sponsor, project manager, and departmental representatives.
• The consultant resource will be working remote, with occasional on-site visits to various locations
• Work will be primarily conducted during standard business hours.